Our foremost aim is to ensure your satisfaction and provide you with the best possible experience. If, for any reason, our products do not meet your expectations, we offer a full refund for your initial order within 14 days from the purchase date, provided you can provide proof of purchase. This satisfaction guarantee is applicable to both new subscribers making their first order and existing subscribers placing their first order for a new product.

For purchases made at a Herbs of Africa retail store, you may receive a refund equivalent to the product’s purchase price at any Herbs of Africa location. However, these items cannot be returned or refunded through the Herbs of Africa.com website.

In certain circumstances, if more than 14 days have elapsed since receiving your order, we may still offer a full refund for your first order. To inquire about such cases and request a refund, please reach out to us at support@herbsofafrica.net.